Privacy Policy
Privacy Policy
Last Updated: 20/08/2025
White Wolf Plumbing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website [insert website URL]. This Privacy Policy outlines how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following types of information when you visit or use our website:
- Personal Information: Name, phone number, email address, physical address, and any details you provide when submitting an enquiry or booking a service.
- Non-Personal Information: Browser type, device information, IP address, and website usage data (collected automatically through cookies or analytics tools).
2. How We Use Your Information
We use the information collected to:
- Provide plumbing services and respond to your enquiries.
- Process bookings and communicate with you regarding appointments.
- Improve our website, services, and customer experience.
- Send important updates, invoices, or service-related communications.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information with trusted third parties only when necessary, such as:
- Service providers who help us operate our business (e.g., payment processors, IT support).
- Legal authorities, if required by law or to protect our rights.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and collect statistical information. You can disable cookies through your browser settings, though this may affect website functionality.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and request a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal and contractual obligations).
- Withdraw consent for marketing communications.
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
White Wolf Plumbing
ABN: 39 816 802 672
Email: whitewolfplumbing@gmail.com
Phone: 0410 863 921
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Terms & Conditions
Last Updated: 20/08/2025
Welcome to White Wolf Plumbing (“we,” “our,” or “us”). By booking or using our plumbing services through our website [insert website URL], phone, or in person, you agree to the following Terms & Conditions. Please read them carefully.
1. Services
We provide plumbing and related services as described on our website or agreed upon during booking. All services are subject to availability and confirmation.
2. Bookings & Appointments
- Bookings can be made via our website, phone, or email.
- Appointment times are approximate and may vary due to unforeseen circumstances.
- You must ensure that we have safe and reasonable access to the property to perform the service.
3. Cancellations & Rescheduling
- If you need to cancel or reschedule, please provide at least 24 hours’ notice.
- Cancellations with less than 24 hours’ notice may incur a call-out or cancellation fee.
- We reserve the right to reschedule or cancel an appointment due to circumstances beyond our control (e.g., illness, emergencies, extreme weather).
4. Pricing & Payment
- All prices are quoted in AUD unless otherwise stated.
- A call-out fee may apply for attendance.
- Payment is required upon completion of service, unless prior arrangements are made.
- We accept cash, card, bank transfer.
- Unpaid invoices may result in additional collection fees or interest charges.
5. Warranties & Guarantees
- We provide workmanship guarantees in line with Australian Consumer Law.
- Manufacturer warranties apply to any parts or products supplied.
- Warranties do not cover misuse, lack of maintenance, accidental damage, or issues arising from work carried out by others.
6. Liability
- We take care to provide quality services, but we are not liable for:
- Pre-existing issues with your plumbing system.
- Incidental or consequential damages arising from plumbing failures.
- Delays caused by factors outside our reasonable control.
- Nothing in these Terms excludes or limits rights you may have under Australian Consumer Law.
7. Access & Safety
- You must provide clear, safe, and legal access to the property and work area.
- We reserve the right to refuse or stop work if conditions are unsafe or not as agreed.
8. Intellectual Property
Content on our website (including text, images, and logos) is owned by or licensed to White Wolf Plumbing and cannot be copied or reproduced without permission.
9. Changes to Terms
We may update these Terms from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
White Wolf Plumbing
ABN: 39 816 802 672
Email: whitewolfplumbing@gmail.com
Phone: 0410 863 921